"On behalf of Ryanair, we sincerely apologise for the disruption to your
recent flight with us."
Round 3 of the Ryan Air reimbursement quest... this time not in person... "Read More" for the complete letter of understanding...
From: Ryanair Customer Services [
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]
Subject: Your Correspondence with Ryanair
Dear Shane Sevo,
Following your recent correspondence to us regarding booking confirmation number MWGLBN...
9912 Deering St.
Livonia Michigan 48150
UNITED STATES
Our Ref: PCD/MWGLBN
Dear Shane Sevo,
Following your recent correspondence to us regarding booking confirmation number MWGLBN.
On behalf of Ryanair, we sincerely apologise for the disruption to your
recent flight with us. Ryanair is committed to providing on time
services for all passengers and continues to be the No. 1 on-time
airline with the lowest level of flight cancellations in Europe, as
detailed in audited statistics issued by the UK Civil Aviation
Authority.
However, notwithstanding the above, there are situations which are
outside of the control of Ryanair (extraordinary circumstances) such as
adverse weather conditions, unexpected flight safety problems, strikes
and security risks that affect our flight operation. We sincerely
apologise that your flight was one of the very occasional flights
disrupted, as over 99% of our flights were operated sucessfully in the
past year.
As this flight disruption was outside our control, we regret that no
monetary compensation is due under Article 7 of EU261/2004. Should you
have not received a refreshment voucher for €5 per person or have
incurred any additional expenses in relation to this flight disruption,
contact your travel insurer to initiate a claim. Please note that UK
and Irish residents who purchased Ryanair's (Primary) travel insurance
receive cover £150/€220 per person to cover for Travel Disruption costs
- see Section H of your travel insurance policy for details.
Yours sincerely
RYANAIR PASSENGER COMPENSATION DEPARTMENT
********************************************************************************
Ryanair Holdings plc (Company No. 249885) / Ryanair Ltd. (Company No. 104547).
Registered in the Republic of Ireland. With registered address Corporate Head Office, Dublin Airport, Co. Dublin, Ireland.
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